Welcome to ASHLAND NAILS & SPA! To ensure a pleasant and seamless experience for all our clients, please take a moment to review our salon policies. Appointment Policy - Booking: Appointments can be made by phone, online, or in person. We recommend scheduling in advance to secure your preferred time. - Confirmation: You will receive a confirmation call or message prior to your appointment. Please confirm your appointment to guarantee your spot. Cancellation Policy - Notice: We kindly request a minimum of 24 hours' notice for any cancellations or rescheduling. This allows us to accommodate other clients. - Late Cancellations: Cancellations made within 24 hours of the appointment time may be subject to a cancellation fee. Late Arrivals - Grace Period: We offer a 10-minute grace period for late arrivals. Please notify us if you anticipate being late. - Rescheduling: Arriving more than 10 minutes late may result in a shortened service time or rescheduling of your appointment. Payment Policy - Accepted Methods: We accept cash, major credit cards, and debit cards. Payment is due at the time of service. - Gratuity: Tips are appreciated and can be given in cash or can be sent via Venmo to your technician. Gift certificate: -The value of e-gift card purchases will not be replaced if lost, stolen, or damaged. This card is not redeemable or refundable for cash unless required by law. This card has no monthly fees, service fees, and expiration date Hygiene and Sanitation - Safety: We adhere to the highest standards of hygiene and sanitation. All tools and equipment are sterilized between each use. - Health Concerns: Please inform us of any health concerns or allergies before your service begins. Children and Pets Children: For their safety and to maintain a tranquil environment, children under the age of 12 must be supervised at all times. Pets: For the comfort of all clients, pets are not permitted in the salon, with the exception of service animals. Refunds and Satisfaction - Services: Your satisfaction is our priority. If you are not satisfied with a service, please let us know before you leave the salon so we can address any concerns. - Products: Unopened retail products may be returned within 7 days of purchase with a valid receipt. Personal Belongings - Responsibility: Please keep your personal belongings with you at all times. ASHLAND NAILS & SPA is not responsible for lost or stolen items. Conduct - Respect: We strive to maintain a peaceful and respectful atmosphere. Any disruptive behavior may result in refusal of service. Guarantee If your gel/dip/acrylic/liquid gel/gel x extensions full set chips within 3 days of your service, call and make an appointment to have it touched up at no cost. Please call during the 3 day period. No exceptions. Thank you for choosing ASHLAND NAILS & SPA. We look forward to providing you with an exceptional nail care experience! If you have any questions about our policies, please feel free to contact us.